Grievance Redressal

Effective 2026-07-26

This document is a draft published for launch and is pending final legal review. It may be updated; the effective date above reflects the current version.

Asmita, operated by Founderfreedom Ventures LLP, is committed to resolving your concerns promptly. This page explains how to raise a grievance and what to expect, consistent with India's Digital Personal Data Protection Act, 2023 and applicable IT rules.

1. Grievance Officer

• Office: Grievance Officer, Founderfreedom Ventures LLP
• Email: [email protected]

2. What you can raise

• Concerns about how your personal data is collected, used, or shared.
• Requests to access, correct, or erase your data, or to withdraw consent.
• Any other complaint about the platform or a contract recorded on it.

3. How to raise a grievance

Email [email protected] with your name, registered phone number, and a description of the concern. In the app, you can also raise a grievance from the Grievances screen, which reaches the same team.

4. Timelines

• Acknowledgement: within 3 working days of receipt.
• Resolution: we aim to resolve grievances within the timelines prescribed under

the applicable rules, and will keep you informed if a matter needs more time.

5. Escalation

If you are not satisfied with the resolution, you may escalate to the Data Protection Board of India as provided under the DPDP Act.

6. Contact

Grievance Officer — [email protected]. General support — [email protected].